I’ve handled my share of difficult passengers. Delays, overbooked flights, arguments about overhead bin space—you learn to manage tension before it escalates. Most of the time, it’s predictable. People get frustrated, they push boundaries, and it’s my job to keep things under control.
That morning started no differently. We were mid-boarding, the usual controlled chaos unfolding—rolling suitcases, half-listened announcements, passengers …
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