An Unplanned Afternoon
That Wednesday in November started out like any other overworked day.
The clinic schedule was packed solid, the waiting room already filling before the doors officially opened. Cold season had arrived early that year, and half the town seemed to be coughing.
Two nurses had called in sick with the flu.
The receptionist, Maggie Torres, was juggling ringing phones while trying to explain insurance forms to a man who insisted he’d filled them out “the exact same way since 1998.”