She nodded quickly, embarrassed, hiding her face behind her hands.
“Yes,” she whispered. “I was trying to get home to my mom in Tennessee. My flight was canceled. All the hotels are full, or too expensive. I have… forty-three dollars. That’s all I’ve got.”
Forty-three dollars. My chest tightened. I remembered nights like that. Nights when one unexpected expense could upend everything. Nights when being responsible didn’t feel like enough.
Part 2: Taking Action in the Midst of Panic
I stood up, determined. Marched over to the service desk. Waited. Complained silently. Listened to the chorus of frustration and despair from hundreds of travelers around me. Phones died mid-call, agents shrugged, people shouted, babies cried.